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Gold Medal Winner of the 2015 Axiom Book Award for best business theory book!
The Definitive Guide to Process Improvement and Operational Excellence
Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes.
This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish.
Coverage includes:
- The process improvement overview
- Process maturity
- Process-Oriented Architecture (POA)
- Creating a process ecosystem
- Managing process improvements
- The process improvement organization
- Process improvement aptitudes
- Case examples
- Process improvement templates and instructions
Praise for The Process Improvement Handbook
“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.” ―H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute
“Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work―identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.” ―Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group
“Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.” ―Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition
“Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing reference. I strongly recommend it to anyone who is searching for process improvement opportunities, no matter if a novice or advanced practitioner.” ―Gerhard Plenert, author of Strategic Continuous Process Improvement
“The Process Improvement Handbookis an indispensable resource for achieving meaningful Process Improvement; business managers will have the power to help their organizations stay competitive and responsive to customers, as well as nimble and resilient. Readers will be miles ahead from where they would be if they tried to navigate the world of process management on their own.” ―Ken Carraher, CEO of iGrafx
“This approach works! This book builds on proven Process Improvement techniques refined over the past 30 years, but makes the case for a new standardized approach to BPI for organizations. It makes this case because it expertly weaves today’s technology and capabilities, with the proven quality and process approaches of the past. This is a great book for those that want to lead or enact serious positive and sustainable change for their organization. The practical approach and templates included are invaluable and will enable a fast start!” ―Mike Morris, Worldwide Sales Leader, IBM Smarter Process
“The promise of enterprise software is to increase the effectiveness and competitiveness of organizations. And at the heart of that promise is process automation. Tim and Tristan have captured the fundamentals of Process Improvement in their new book.” ―Mark J. Barrenechea, President and Chief Executive Officer, OpenText Corporation
“Often organizations approach business performance improvement with individual methodologies such as Six Sigma. While this approach can be effective, many organizations are faced with challenges that require a multifaceted approach to consistently deliver value to their customers. The Process Improvement Handbook is a valuable resource for all leaders looking to effectively and efficiently execute within their organizations.” ―Brent Drever, Chief Executive Officer, Acuity Institute
- Sales Rank: #69447 in Books
- Published on: 2013-10-15
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x 1.10" w x 7.40" l, 1.94 pounds
- Binding: Hardcover
- 416 pages
Review
"I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you'll be even wiser if you apply its contents to the way your organization functions."
--H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute
"Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehen- sive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance."
--Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group�
"Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn't looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement."
--Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition�
"Finally, we have book that takes Process Improvement from theory to templates.�There are a lot of books that poke at pieces of process improvement structure, but this�book finally takes us across the entire spectrum. It is a�valuable resource for identifying and understanding the role and impact of a process�within an organization, and it is a strong ongoing reference. I strongly recommend�it to anyone who is searching for process improvement opportunities, no matter if a�novice or advanced in their search."
--Gerhard Plenert, author of Strategic Continuous Process Improvement
"A unique and practical approach, in great detail, that gives organizations the tools and knowledge to take action quickly and successfully."
--Theo Mandel, Ph.D., author of The Elements of User Interface Design�
About the Author
Tristan Boutros is currently Senior Vice President & Chief Process Officer for one of the world's largest media and entertainment firms located in New York City where he oversees Program Management, Process Improvement and Enterprise Architecture. He holds over 10 professional designations including his Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and his Master Project Manager (MPM) certification. He has over 10 years of business, technology, and management consulting experience at companies such as Pernod Ricard, IAC, DTE Energy, BlackBerry, and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process Oriented Architecture and Process Ecosystem approaches described in the book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance.
Tim Purdie is the Vice President of Customer Transformation and COO for Xede Consulting Group in Detroit Michigan where he is influencing their customers striving to solve complex business challenges and redesigning the performance engine that drives Xede's profitability, customer Net-Promoter Score and Employee engagement. Mr. Purdie created the Process Oriented Architecture and foundation of the book herein patterned after implementation experience that lead to world-class performance results. He shared this foundational knowledge with his mentees over the years who demonstrated significant performance lift in their work, and the inputous to create the text was born. Tim Purdie is a Lean Six Sigma Black Belt, Master Project Manager, Certified Scrum Master, Certified Information Security Manager, and Certified Rummler-Brache Process Improvement consultant with over 28 years of high-tech information technology, management consulting, and process implementation experience.
Most helpful customer reviews
10 of 11 people found the following review helpful.
Logical Structure & Process Management the marriage of two essential components....
By JD
At its most basic and simplest level Process Improvement involves rigorous application of standard methodologies, best practices, and common approaches to business processes. Yet this core structure would be ineffective if not managed appropriately. The Process Improvement Handbook flawlessly merges these two components both by defining the structure and the essential framework by which to operate. This includes not only identifying key organizational metrics, and performance dashboards but also the all important human element in terms of the role both leadership teams and individuals play in improving any process. Chapter six of the book gives an in depth overview of this essential union. I echo the comments of others who have both read and reviewed this publication that it is a must read for any IT or business professional seeking to increase organizational performance through process improvement.
10 of 11 people found the following review helpful.
Essentials for bridging the gap between IT and the business
By Shawn McIntyre
After 15 years working in roles that span IT and the business, I have found that concepts in this book are the best way to articulate IT complexities to the business, and business complexities to IT professionals. In particular, Chapter 4 (Process-Oriented Architecture) and Chapter 5 (Creating a Process Ecosystem) bring IT and the business together, providing the foundation for wholesale organizational change. Maintaining an enterprise-wide ecosystem of processes, systems, departments, roles, business rules, policies and key performance metrics allows for unparalleled insight into the operations, challenges and opportunities within large organizations. Encapsulated in this book are the secrets to bridging the gap between IT and the business. This is a must read for all business technology professionals.
6 of 6 people found the following review helpful.
Must read for business process management professionals!
By Hunain Mahmood
The inability to adapt to change is a problem faced by many organizations today. The Process Improvement Handbook is a great read for anyone looking for insight into a unique way to improve business performance and manage change. The authors really provide a complete solution for managing any complex "process eco-system”, as in any organization that wishes to operate as a unit. Additionally, the Process-Oriented Architecture (POA) provides an exceptional framework for bridging the gap that exists between most business & IT teams today. This is definitely a must read for every business process management professional.
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